Arma Tur provides individually arranged travel services. Because each proposal is prepared for a specific date, itinerary, number of guests and selected services, cancellation and change terms are confirmed individually before payment.
Before Booking Confirmation
An enquiry or a tailored proposal does not create a confirmed booking. Until Arma Tur confirms the booking in writing and the agreed payment conditions are met, the requested services remain subject to availability.
Changes and Cancellations After Confirmation
The applicable conditions for changing or cancelling a confirmed service are stated in the written proposal or booking confirmation provided before payment.
Conditions may depend on the travel date, group size, itinerary, services included and the terms of third-party providers such as accommodation, transfer or activity providers.
How to Request a Change or Cancellation
Please send your request in writing by WhatsApp or email to info@arma-tur.com.tr. A request is treated as received when Arma Tur confirms receipt in writing.
Refunds
Where a refund is applicable, it will be handled in accordance with the written terms accepted for the relevant booking and applicable law.
Changes by Arma Tur
If a confirmed service needs to be changed because of operational circumstances, safety considerations or circumstances outside reasonable control, Arma Tur will communicate the available options to the client.
Contact
For questions about a confirmed booking, a change or cancellation, contact Arma Tur at info@arma-tur.com.tr or through WhatsApp.
Nothing in this Policy limits any mandatory rights available to consumers under applicable law.
